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Our Privacy Policy

At Mathews Psychology, we understand the significance of safeguarding your privacy. This policy aims to inform you, our valued client, about how we collect and utilize your personal information, including your health information. It also outlines the situations under which we may disclose it to third parties.

Why and when my consent is necessary?

By registering as a client of our practice, you are giving your consent for our psychologist and practice staff to access and utilize your personal information to provide you with optimal care. Only the staff members who require access to your personal information will have it. If we need to use your information for any other purpose, we will request your additional consent before doing so.

What personal information do we collect?

We will collect the following information about you:

  • your names, date of birth, addresses, and contact details.
  • Medicare number and health fund details.
  • Informations directly to your psychologist or Mathews Psychology’s employees.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We may also use it for directly related business activities.

How do we collect your personal information?

When you book your first appointment, our practice staff will collect your personal information during the registration process.

when GP or other professionals provide your personal information via referrals, correspondence, and medical or other reports.

Furthermore, we might gather your personal information when you visit our website, send us an email or SMS, call us, book an appointment online, or communicate with us through social media.

When, why and with whom do we share your personal information?

We prioritize the privacy of your personal information and will never disclose it to any third party without your explicit consent. However, there are instances when it is necessary to share your information with other healthcare providers, such as when required by law, to prevent harm to a patient’s life or public safety, or when it is impractical to obtain consent. Only authorized personnel will have access to your information. Our policy only allows sharing of personal information with third parties who work with our practice for business purposes or as required by law.

How do we store and protect your personal information?

Mathews Psychology stores your personal information primarily in electronic form using our clinical management software. If we receive any information in hard copy format, we will scan and store it electronically before destroying the hard copy as de-identified. Once your personal information is no longer required, we will either destroy it or de-identify it.
*Psychologists keep records for a minimum of seven years since last client contact unless legal or their organisational requirements specify otherwise.

Dealing with us anonymously

You may choose to interact with us anonymously or using a pseudonym, as long as it is feasible for us to accommodate your request. However, if the law mandates dealing only with identified individuals, we must comply with this requirement.

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