Booking and Cancellation Policy
Mathews Psychology only sees clients aged 18 and above.
Kindly note that all appointments need to be scheduled in advance.
Our clinic offers sessions in person or online.
All sessions run for 50 minutes.
You can book either through our website or through mobile phone.
If you do not get through when you call the first time, please leave a message.
We return all missed calls and text messages as early as possible.
We have a 24-hour cancellation policy for all appointments. We take this policy seriously as it shows respect for both our psychologists and clients. If you are unable to attend your appointment, kindly give us advanced notice so that we can offer your time slot to another client on the psychologist’s waiting list. This ensures that we can provide a fair and consistent quality of service to all our clients.
Kindly cancel your appointment at least 24 hours before the scheduled time. Otherwise, the full fee will be charged. Cancellations are not accepted by phone call, please SMS or email info@mathewspsychology.com.au
Thank you for your cooperation.